Last Updated: 25 September 2026
Seong Gong 2020 Trading respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, store and protect your personal information.
1. Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect information such as:
Name
Email address
Telephone number
Billing address
Shipping address
Order and purchase information
Account information
Payment-related information
IP address
Browser and device information
Website usage information
Messages or enquiries submitted to us
We only collect information that is reasonably necessary for our business operations and services.
2. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange delivery
Process payments
Manage your customer account
Provide customer support
Respond to enquiries
Provide order and delivery updates
Handle returns, refunds and warranty-related matters
Improve our website, products and services
Prevent fraud and suspicious transactions
Maintain business and transaction records
Comply with legal and regulatory requirements
Send promotional communications where permitted
3. Payment Information
Payments may be processed by third-party payment gateways or financial service providers.
We generally do not directly store complete credit or debit card information.
Payment providers may collect and process your payment information according to their own privacy and security policies.
4. Sharing of Personal Information
We may disclose relevant personal information to trusted third parties where necessary to provide our services, including:
Courier and delivery companies
Payment gateways
Banks and financial institutions
Website hosting and IT service providers
Professional advisers
Government or regulatory authorities where legally required
We do not sell your personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to:
Keep your shopping cart working
Remember account or website preferences
Improve website performance
Understand website usage
Support analytics and marketing activities
You may disable cookies through your browser settings, although some website features may not function correctly as a result.
6. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining transaction records and meeting legal, accounting or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
8. Your Personal Data Rights
Subject to applicable Malaysian law, you may contact us to request access to or correction of your personal information held by us.
You may also contact us regarding how your personal information is being used or to withdraw consent where applicable, subject to legal or contractual requirements.
9. Marketing Communications
Where applicable, we may send promotional messages regarding products, offers or updates.
You may opt out of promotional communications by following the unsubscribe instructions provided or contacting us.
Transactional communications relating to your orders may still be sent where necessary.
10. Third-Party Websites
Our website may contain links to third-party websites.
Seong Gong 2020 Trading is not responsible for the privacy practices, security or content of third-party websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page together with its updated effective date.
12. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact Seong Gong 2020 Trading using the contact information available on our website.
